Refund and Returns Policy

1. DO YOU HAVE A REFUND POLICY OR EXCHANGE POLICY?

At Danazom, we want you to be satisfied and love our products as much as we do, which is why we stand behind the quality of our products and guarantee our workmanship. We have very low return rates and we’re proud of the high-quality products that we offer. However, from time to time, products may be defective or may be damaged in shipping. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item for you free of charge. If we are unable to offer a replacement due to lack of supply, we will instead offer a refund.

At the time you place an order, you will be asked to confirm all the details regarding the item’s size, design, and other mandatory details. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

2. COULD I REFUND ANYTHING I PURCHASE FROM DANAZOM.COM?

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or personal beauty items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

3. MAY I REFUND OR EXCHANGE MY ORDER?

Although items for sale on our store are final sale, we are more than happy to accommodate refunds on all products that arrive defective, broken, or otherwise not in usable condition. Products being returned for a refund due to defect must be unworn/unused, in their original condition and be sent back with their original packaging.

As mentioned above, at the time you place an order, you will be asked to confirm all the details regarding the item’s size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

4. HOW DO I CLAIM A REFUND OR EXCHANGE?

To claim a refund on an item as specified above, the first thing you need to do is contact us at (Danazom.com) within 48 hours of receiving your order. Sometimes we do not require you to return the damaged item to us in order to receive a replacement, so it’s important that you contact us first. If we do require you to return the damaged item, we will issue you a Return Merchandise Authorization (RMA). Our products must be returned in their original condition with the original packaging. In some cases, we may require photographic evidence.

We will then provide you with our return address that is closest to you where the returned items will be inspected to see if you qualify for a return. Damaged merchandise or merchandise that does not meet the requirements listed in section II can not be refunded or exchanged.

5. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN OR EXCHANGE?

In some cases you may responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

6. WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?

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7. MAY I MAKE A REFUND OR EXCHANGE WITHOUT CONTACTING YOU OR GETTING AN RMA?

No. You must contact us prior to sending your return.

Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility

8. HOW MAY I CONTACT YOU?

You may contact us by e-mail at info@danazom.com, and we will reply to you within 48 hours.

9. CAN I CANCEL AN ORDER?

Because we process our orders at the warehouse at the end of every day, if you want to cancel an order you’ve just placed, please notify us by 11:59PM EST on the same day that you place your order. If you contact us to cancel your order later than this, it may have already been sent to the warehouse for processing and shipping, at which point we may be unable to cancel the order. You may send any cancellation requests by e-mail to info@danazom.com

Shipping and Delivery

1. ORDER PROCESSING TIME

At Danazom, Our average shipping time to USA is between 3-14 days. Though we’ve been seeing much quicker shipping times recently. In very rare cases it can take up to 30 business days for some products.

Sometimes shipping times vary due to circumstances outside of our control, such as:
 Weather
 Time of Year (e.g. Holiday Season)
 Large or Bulky Items
 Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

It will take 1-2 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day as of now. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Tuesday). If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

2. SHIPPING GUARANTEE:

To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the given time frame to arrive at your destination.

3.RISK-FREE SHOPPING:

If for whatever reason your goods don’t arrive within 45 days, you will be refunded in FULL for that item. This is our promise to you!

4.WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

5. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN OR EXCHANGE?

In some cases you may responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

6. WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?

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7. RETURNS:

By placing an order at Danazom.com, you are responsible for the cost of return shipping. Please refer to our ‘Refund & Returns Policy’ for further information on how to return your packages.